Consumer Protection
AFP Travel Pty Ltd trading as Newport Travel is a participant of the Travel Compensation Fund (TCF), an Australian governmental body which protects consumer funds in the event of financial failure. Consumers can be confident their funds are in safe hands when dealing with Newport Travel.

Prices
Prices are quoted in Australian dollars including Australian GST where applicable.
All bookings made via our computer reservation systems, are based on the current prices at the time of booking. However should availability change prior to your booking being finalised, surcharges may apply. Third party suppliers such as airlines, accommodation partners and tour operators may change prices at anytime. Therefore, prices are subject to change without notice and prices are not guaranteed until paid in full and documents have been issued.
We reserve the right to correct any errors in prices quoted or miscalculated for any product or service.
In addition to the total price of your travel package, service fees and credit card merchant fees may also apply. Please consult our schedule of fees.

Prices Do Not Include
Items of a personal nature (such as telephone calls, alcoholic beverages, gratuities, etc.), transport, meals unless indicated, passport and visa costs, courier delivery costs.

Payments
Newport Travel’s minimum deposit amount is $110.00 per person per booking. This deposit is non-refundable and is in addition to any deposit required by our travel suppliers.
Full payment for most airfares and packages booked within 6 weeks of travel is due at the same time as making the booking.
Newport Travel will advise you at the time of booking when the final payments for your travel arrangements are due – depending upon supplier contractual arrangements.
Where a Newport Travel service fee is charged, this fee is also non-refundable.

Credit Card Payments
Wherever Newport Travel acts as the merchant for payment of your travel arrangements (i.e. not the airlines or other travel suppliers), Newport Travel reserves the right to charge administration/service fees for payments made by credit card. These charges are 1.85% for Visa and Mastercard or 3.3 % for American Express and Diners Club. These charges will appear in the costings section of your quote or on your invoice. Credit Card payments may be taken up to 48 hours after a booking is made online. In some instances you may be required to provide credit card verification in writing before a payment can be processed.

Amendments and Cancellation Fees
We reserve the right to charge a minimum amendment fee of AUD$60 per person on International departures for each change to a confirmation of booking, this is in addition to any fees charged by the travel provider.
The minimum charge for Domestic booking amendment is $40 in addition to any fees charged by the travel provider. For changes with low-cost carriers such as Virgin Blue or Jetstar, clients must contact the airlines directly.
We also reserve the right to charge a minimum cancellation fee of AUD $110 per person or 10% of the total booking amount, whichever is greater, which will be in addition to any charges made by the travel provider. In some cases this can be the loss of the full amount you have paid. For this reason we highly recommend that you take out comprehensive travel insurance at the time of booking.
Refunds of monies can take a minimum 8-12 weeks to obtain from the travel provider.
Please note that many travel providers treat passenger name changes and itinerary alterations as a FULL CANCELLATION and as such these changes can incur full cancellation charges.
All travel providers charge amendment and cancellation fees. Newport Travel will not take responsibility for clients who do not take out comprehensive Travel Insurance cover for all bookings.

Bookings Made with a "Low Cost Air Carrier"
If you have booked with any of these airlines and you wish to amend or cancel your booking, you MUST contact the airline directly on the number provided on your e-ticket.
These airlines usually keep their costs low by not including extra services like meals, entertainment etc; however in many cases these can be purchased onboard your flight.
Newport Travel recommends that you contact your Low Cost Carrier directly at least 72 hours prior to departure of each flight to reconfirm.
Low Cost Carriers reserve the right to charge Credit Card merchant fees additionally to the airfare and taxes displayed. Credit Card merchant fees applied by the airline directly will be charged additionally to your credit card upon confirmation of your booking.
Bookings made on Low Cost Carriers in some instances do not include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation from the airline. Please contact the airline directly if you need to increase your check-in baggage limit. Baggage fees may be charged by the airline or at the airport for any additional requirements and are non-refundable once purchased.
Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
Prices quoted to you are in Australian dollars (AUD) based on the current daily rate of exchange. Final payments and statements may differ from the amount shown due to currency conversion fluctuations.

Holiday Destinations
Newport Travel recommends travellers seek independent travel advice to personally assess risks associated with travelling to certain holiday destinations. For the latest travel advisory notices, please visit the Department of Foreign Affairs & Trade website at www.smartraveller.gov.au

Passports & Visas
Visas are passengers own responsibility. For more information please log on to these websites:
www.dfat.gov.au or www.smartraveller.gov.au
Please check with the respective Embassy or Consulate of each country that you are scheduled to visit as many destinations require visas for both Australian and Non-Australian Passport holders.
Newport Travel also provides a visa handling service. Please enquire if you would like to make use of this service.
Please ensure you have at least 6 months validity on your passport on your return and your first name and surname displayed on your air ticket are exactly the same as it appears on your passport.

Departure Times and Flight Numbers
Most airlines state that there is no need to re-confirm your departure times and flight numbers. Nonetheless, Newport Travel will not take responsibility for any flight time or flight number alteration made by airlines. Newport Travel strongly advises that all flights should be re-confirmed by phone with the relevant airline at least 72 hours prior to departure for each individual flight.

Frequent Flyers
If you are a member of an airline's frequent flyer scheme, please ensure that you have entered your correct number in traveller profile at the time your booking. Newport Travel will not take responsibility if the airlines do not register your trip. You are advised to verify upon check-in that your number has been registered and to retain copies of your air ticket and boarding pass for any future claims with the airline.

Special Requests
Special requests will be always passed on to the travel providers but can never be guaranteed.

Events Adversely Affecting Travel
Newport Travel accepts no liability for loss, damage, injury, additional expenses or inconvenience caused by events beyond our control including, but not limited to, acts of terrorism, acts of God, war, natural disasters (e.g. fire, floods, and earth quakes), civil disturbances, industrial actions and failure of equipment or machinery.

Unused Services
Unused services will not be refunded or exchanged once travel has commenced.
Responsibilities
Except to the extent that the law imposes a non-excludable liability:

1. All bookings for products through Newport Travel are accepted subject to the conditions of carriage and other conditions imposed by suppliers and subcontractors to Newport Travel. Travellers should be aware that there is no relationship or joint venture, agency, partnership or employment between Newport Travel and any suppliers or subcontractors used.
2. Newport Travel do not guarantee or warrant the standard, class or fitness for purpose of any product or service mentioned;

Newport Travel acts as an agent for all persons taking its tours and in the making of all arrangements for transportation, sightseeing and hotel accommodation for the tour programs. Newport Travel does not own the tour programs. Newport Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the suppliers. By accepting the coupons, tickets and utilising the services, persons taking its tour agree that neither Newport Travel nor any of its representatives shall be liable to any person taking its tours for any loss, injury or damage to such person or their belongings or otherwise in connection with accommodation, transportation or other services resulting directly or indirectly from any occurrences beyond its control including breakdown/faults in equipment, strikes, theft, delay or cancellations or of changes in itinerary or schedules etc. Travel documents are the responsibility of person taking tours, as is compliance with customs regulations. The Company reserves the right to deny a booking request. No employee of Newport Travel or affiliated companies or representatives can change the terms under which any person agrees to take the tours.
Newport Travel disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any-

1. loss to;
2. personal injury death or illness of;
3. damage or theft of personal property of any sort of;
4. expense of inconvenience caused through delay to;
5. disappointed expectation of;
6. accident befalling;

the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Newport Travel, its servants or agents or of any sub-contractor or supplier of any product or service booked.
You agree with Newport Travel that in so far as any contractual relationship is created between you and Newport Travel by you making a booking through Newport Travel then that contract is subject to the laws of New South Wales.
You agree to submit to the jurisdiction of the courts of New South Wales for the determination of any dispute and the making of any claim against Newport Travel and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.

Customer Feedback
Newport Travel is happy to receive your feedback or consumer claims. All claims must be submitted in writing within 30 days of return and must include supporting documentation.